📦 Return & Refund Policy

At Brillant Rues, all sales are final. Please review your order carefully before completing your purchase.

❌ All Sales Are Final

We do not accept returns, exchanges, or cancellations once an order has been placed.

This includes (but is not limited to):

• Incorrect sizes selected by the customer

• Change of mind

• Accidental purchases

💥 Damaged or Defective Items

We only offer replacements or refunds if your item arrives damaged or defective.

To be eligible:

• You must contact us within 7 days of delivery

• Provide:

  • Your order number

  • Clear photos of the damaged or defective item

  • Photos of the packaging (if applicable)

🔁 Resolution for Damaged Items

If your claim is approved, we will:

• Send a replacement at no additional cost, or

• Issue a refund to your original payment method

🚚 Shipping Issues

We are not responsible for:

• Incorrect shipping addresses provided at checkout

• Packages lost or stolen after being marked as delivered

Please contact the shipping carrier directly for these issues.

📩 Contact Us

For any concerns regarding your order, please contact us at:
info@brillantrues.com